Step 1 of 5 20% MASTER QC FORMFoundational QC CriteriaInteraction Type(Required)Must be real-time, live. No voicemails or emails.In-Person (Appointment Set)Field-Generated Walk-UpPhone Call (Live, with Decision-Maker)Video Call (Zoom, FaceTime, etc.)Opportunity Type(Required)Stop submission if 'Service-Only.'New Equipment OpportunityUpsell from Service CallService-Only (Not a QC – Do Not Submit)Decision Maker Present(Required)Must be 'Yes'. Stop submission if not present.YesNoLead Source(Required)Door KnockingFlyer / Door HangerCB Vehicle SignageCB WebsiteGoogle MapsGoogle AdsGoogle SearchThumbtackFacebookInstagramNextdoorYelpReferralBillboardOther Customer Info & AddressPrimary Contact(Required)Must be decision-maker. First Name Middle Name Last Name Phone(Required)Confirm phone number with customer.Email(Required)Used for follow-up, scheduling, newsletter. Secondary Contact First Name Middle Name Last Name Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code SYSTEM & DIAGNOSTIC INFOSystem Type(Required)Central ACMini-Split / DuctlessHeat PumpGas FurnacePackage UnitDual FuelOtherSystem Age(Required)< 5 Years5–10 Years11–15 Years16–20 Years20+ YearsNew ConstructionUnknownDiagnostic Type (Check all that apply)(Required)Helps define need, urgency, and solution scope. No Cooling No Heating Poor Airflow Leaking or Frozen Maintenance Check SALES CONVERSATION & DEAL PATHWAYSales Pitch (Check all that apply)(Required)Comfort Club Pitch is standard for every QC. Comfort Club /PMA New Equipment Opportunity System Replacement Repair vs Replacement Options Add-On / Accessory Comfort Club (PMA) Sold?Yes - $199.00Yes - $299.00Yes - $399.00No Comfort Club SoldFree Estimate Offered?(Required)Based on qualified free estimate policy.YesNoMethod of payment required(Required)Credit CardDebit Card (Discount)Financing Option (Upcharge)Next Step(Required)Estimate provided, select next step.Booked Job - New EquipmentBooked Job – Service WorkWaiting on Customer (Job TBD - Follow-up)No Sale / No OpportunityEstimated Revenue Tier(Required)Select best fit. Basic Repair ($300–$900)Major Repair ($1,000–$2,500)Add-On ($750–$1,500)Full Replacement ($6,000–$12,000)Multi-System / Whole Home ($15,000–$20,000)Multi-System / Large Scale ($20,000+)None INTERNAL NOTES & TEAM CONTEXTNotes / Job Context(Required)Add context, customer objectives, follow-up needs.Assigned To(Required)Ben (Sales)Joseph (Tech)Ben (Sales) / Joseph (Tech)NameThis field is for validation purposes and should be left unchanged.